Support
Found a bug, have a question about one of our products, or need help recovering access? Reach out using one of the channels below and we’ll get back to you within two business days.
General contact
Product-specific channels
Some of our products have their own support channels. If your question is about one of them specifically, this is usually the fastest path:
For business platforms we run for partners (Gonka Hub investor portal, Seevision quality control, the Logistics dispatch platform, and similar) please contact the operating partner directly — they handle their own user support.
Frequently asked
I lost my seed phrase. Can you recover my wallet?
No. GonkaHub Wallet is non-custodial, which means keys exist only on your device. We have no copy of your seed phrase or private keys, and there is no recovery path on our side. Always back up the seed phrase you generate at first launch.
Is the wallet safe?
The source code is open. Private keys never leave the device. Network requests reveal only data that is already public on the blockchain.
Which networks does the wallet support?
The Gonka blockchain mainnet. Additional networks may be added in future releases — release notes are published in the wallet’s GitHub repository.
Do you offer custom development?
Yes. If you have a software project that needs serious engineering, write to hello@indicatme.com with a short description and we will reply.
Response time
We answer email within two business days. For urgent issues affecting a live system we operate, indicate the urgency in the subject line and we will respond faster.